We know that you will be pleased with your purchase from Bluepath. However, there may be occasions when you will need to return items to us.
Please do note that we manage all returns to us and require that you do not send any items back to us without permission. Please see the Need to return an Item? Section below
Non Receipt of Items
If you have not received your items you must let us know within 7 days from the estimated delivery date. Once we know you have not received your item we will investigate the matter fully both internally and with our carriers. Unfortunately we cannot investigate non receipt deliveries after this time has elapsed.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 working days of receipt. The item must not be used and must be ‘as new‘ when returned to us. Once you’ve informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at Bluepath, we’ll issue a full refund for the product to your original payment method.
Please note this policy has some limitations and does not apply to business customers
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 7 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it’s best to sign the carrier’s delivery note accordingly. We will investigate the cause of any damage with our carriers. We will either dispatch replacement parts or require that you return the complete product.
Items Faulty on Arrival
If your items are faulty on arrival, we ask that you inform us as quickly as possible. We have found that in many cases the fault is often to do with on-site configuration and we can usually remedy this. This will often mean that we will need to remotely connect with the devise and speak with you over the phone. If we identify there is a fault, we’ll issue a replacement or full refund to you via your original payment method.
We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
Please note you have up to 28 calendar days in which to inform us of the fault. However the sooner you report any fault or issue the faster we can rectify it for you.
Items Faulty in Warranty Period
If any of your purchases develop a fault, and it’s more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. We work closely with our vendor partners and these vendors often provide a specialist full on-site service and/or telephone help facilities for your convenience. We will use and manage these services to rectify any faults as quickly as practically possible.
Need to return an item?
Please only return an item once we have agreed for you to do so. Sending an item back to us without our knowledge may affect your rights to a replacement or refund.
Please send any items back to us with a copy of your dispatch note or invoice and any RMA (Returns Materials Authorisation) number we provide. Please do not mark the equipment packaging.
Send all items with a signature required and insured. This provides you with proof of our receipt of the items.
Items should be returned in their original packaging complete with all accessories and documentation. All equipment boxes and accessories packaging should be undamaged and complete. Once received back into our warehouse, we will test all products and check packaging. Once we have verified the fault, we’ll issue a replacement or full refund as agreed, to you via your original payment method.
If we find that the unit is not faulty, where stated it was and/or packaging is damaged, we reserve the right to resend the unit back to you at your cost or to charge a restocking fee.
If your require us to arrange collection, we will deduct the cost of collection from any refund.
Please use our customer support contact form to start the returns process.